Damage

If your product is damaged in transit or is defective in any way.
Call Nancy's Plush Toys  at (717) 866-5487, or send an e-mail  

for simple instructions to get a replacement delivered. 

For quick service, please remember to include your order number.

Satisfaction Guarantee

Your personal satisfaction is guaranteed for all purchases. If you are
not satisfied with an item, you may exchange it or receive a refund
for the merchandise within (30) days of the invoice date, provided all
the terms defined in Directions for Returns are complied with.

Directions for Returns

Please email us  with the buyer's name, the order confirmation number, 

and the reason for the return to obtain a Return Merchandise Authorization 

("RMA") number. Such RMA number is good for 10 days and must be 

written on the outside of the returning package. 

No returns will be accepted without an RMA number

All returned products must be in the same condition that they were received 

and in the original packaging. Please hold on to all packaging, instruction 

manuals, etc. until you are sure that you are happy with the products you 

have purchased.

We reserve the right to replace damaged parts and not the entire product.
Please note that return shipping charges are not included in
the refund and it is your responsibility to pay for return shipping.  Shipping is only reimbursed for damaged or defective products.